The City of Spirit Lake is committed to providing you with the best city services and the best customer care. We strive to maintain safe, reliable water and garbage services to our residents. The utility billing office is located at 1803 Hill Avenue in Spirit Lake.
| Electric: |
Alliant Energy |
800-255-4268 |
| Water/Garbage: |
City of Spirit Lake |
712-336-1871 |
| Telephone: |
Qwest |
800-244-1111 |
| Cable Television: |
Mediacom |
712-336-5151 |
| |
Qwest |
800-244-1111 |
| |
Dish Network |
800-201-1434 |
| Internet: |
Mediacom |
712-336-5151 |
| |
Qwest |
800-303-0752 |
| Sewer: |
Great Lakes Sanitation |
712-338-2626 |
| Gas: |
Aquila |
800-303-0752 |
Change of
Address Forms: |
U.S. Postal Service |
712-336-1683 |
Bill Payment Policies
New Charges: Due and payable on or before the 15th of each month. Any past-due amount is subject to collection procedures specified in the City of Spirit Lake ordinance, which may include clarification as a tax lien. A complete schedule of rates and ordinances is available from the City of Spirit Lake.
Late Payment Fee: When payment is not received at Spirit Lake City Hall by the 15th of the month, a late payment fee shall be added. The late payment fee is equal to 5% of the unpaid balance.
If a payment is missed, the utility office will mail a reminder notice. If payment has not been received 12 days later, the city will post a door tag on the account holder’s door as a final reminder. After the door tag is placed, the occupants have 24 hours to settle their account or make arrangements to do so with the Utilities Department Personnel.
Bill Payment Options: Bills may be paid by the following methods:
- Mail to City of Spirit Lake, 1803 Hill Ave., Spirit Lake, Iowa 51360
- Deliver to Spirit Lake City Hall or night depository
- Automatically pay your financial institution. Customers may sign up for automatic withdrawal at City Hall or by downloading the Automatic Utility Payment form.
Minimum Bills: A customer charge will be applied even if no services have been used during the month. This minimum charge covers the cost of metering, service availability, meter reading and customer service.
Water Charges: Collected by the City of Spirit Lake for water service.
Garbage Charges: Collected on all residential properties for the availability of solid waste and recycling collection by the City of Spirit Lake.
Sales Tax: Collected by the State of Iowa on water and garbage charges.
Returned Check Policy: Any check returned due to insufficient funds or a closed account will incur a charge to your account as provided by the law.
Questions: The City of Spirit Lake Utility Office will make every attempt to answer your questions or resolve problems as quickly as possible. The phone number for the Utility Office is 712-336-1871. If you feel additional attention is needed in regard to the other areas of the utility, you are encouraged to write to the City of Spirit Lake. Contact the Director of Public Works, City of Spirit Lake, 1803 Hill Ave., Spirit Lake, Iowa 51360. |
